Return Policy

At AquaForce, we stand behind every product we sell. Because pool pumps and variable speed drives are heavy, precision-engineered equipment — often weighing 40–50 lbs — we ask that you review this policy carefully before purchasing. Cross-country return shipping on large items carries a real risk of transit damage, and we have structured this policy to protect both you and us.

Return Eligibility

We accept returns within 30 days of the delivery date, subject to the conditions below.

• Item must be unused and in its original condition.
• Item must be returned in its original packaging with all included accessories.
• A Return Merchandise Authorization (RMA) number is required before shipping anything back — contact us first.
• Returns received without an RMA number will not be accepted and will be returned to sender.

Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Refurbished / renewed equipment (e.g., Pentair SuperFlo Rebuilt, Pentair VST Drive Assembly) that has been installed or powered on.
• Items that show signs of installation, use, modification, or tampering.
• Items damaged due to improper installation or electrical issues at the installation site.
• Special-order or custom-configured items.

Return Shipping

• Buyer is responsible for all return shipping costs. We do not provide prepaid return labels except in cases of our verified shipping error or a confirmed defective item.
• We strongly recommend shipping returns via a carrier that provides tracking and insurance. AquaForce is not responsible for items lost or damaged in return transit.
• Items damaged during return shipping due to inadequate packaging will not be eligible for a refund.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5 business days.
• Approved refunds are issued to the original payment method within 5–10 business days of approval.
• Original outbound shipping charges are non-refundable unless the return is due to our error or a confirmed defective item.
• A restocking fee of up to 15% may apply to returns that are not the result of our error.

Defective or Incorrect Items

If you received a defective item or the wrong product, contact us within 7 days of delivery. We will arrange a prepaid return label and ship the correct item or issue a full refund at no cost to you.

How to Start a Return

1. Email us at [email protected] with your order number and reason for return.
2. Wait for your RMA number — do not ship without it.
3. Pack the item securely in its original packaging.
4. Write the RMA number clearly on the outside of the box.
5. Ship to the address provided in your RMA confirmation email.